Política de reembolso
RETURN & REFUND POLICY
Effective Date: March 1, 2026
Breeze-US
Website: https://breeze-us.co/
Email: support@breeze-us.co
1. Return Period
We offer:
14-day return period for returns due to size issues or change of mind.
30-day return period for defective, damaged, or incorrect items.
The return period begins from the date the goods are marked as delivered by the shipping company.
Return requests outside this timeframe will not be accepted.
2. Return and Exchange Conditions
To be eligible for a return or exchange, your product must:
Show no signs of use and must not have been washed.
Be in its original packaging with all labels intact.
Show no perfume stains, deodorant marks, makeup stains, pet hair, or any visible signs of wear and tear.
Must be accompanied by proof of purchase.
We reserve the right to refuse returns or exchanges that do not meet these conditions.
3. How to Process a Return
To begin the return process, please contact:
📧 support@breeze-us.co
Once your return request is approved, we will provide detailed shipping instructions.
Returns sent without prior authorization will not be accepted.
All approved returns must be sent to the following addresses:
1. 7518 9th St NW
Washington, DC 20012
USA
2. 1420 Tamarind Ave
Rialto, California 92376
USA
4. Return Shipping Cost Responsibility
If the return is due to our fault (wrong product, defective, or damaged), we will provide a prepaid return shipping label.
For returns due to incorrect size selection or a change of mind, the customer is responsible for the return shipping costs.
Original shipping fees are non-refundable.
5. Return Fee
For returns due to incorrect size selection or a change of mind, a 10% return fee may apply.
This fee covers the cost of inspection, processing, and return shipping.
6. Complaints Regarding Damaged, Defective, or Incorrect Goods
If you receive defective, damaged, or incorrect goods, you must contact us within 30 days of the delivery date.
Complaints must include clear photographic or video evidence showing:
The Problem
The Condition of the Product
The Packaging (if applicable)
Failure to provide sufficient documentation may result in the complaint being rejected.
7. Non-Returnable Goods
We do not accept returns for:
Discounted items
Gift cards
Personalized or custom-made goods
Goods marked “Last Discount”
Products showing signs of wear and tear or being used
8. Excessive Returns / Preventing Abuse
We reserve the right to refuse returns or refunds to customers who engage in excessive or suspected abuse of our return policy.
9. European Union – 14-Day Review Period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of delivery for any reason.
The product must meet all eligibility requirements stated above.
Customers are responsible for return shipping costs unless the product is defective or incorrect.
10. Refund Process
After we receive and inspect your return, we will notify you of approval or rejection.
If approved:
The refund will be transferred to the original payment method.
Please allow up to 10 business days for processing.
Your bank or credit card provider may need additional time to process the refund.
If more than 15 business days have passed since your request was approved, please contact us at support@breeze-us.co.