Cancellation Policy

Effective date: 10/28/2026. Breeze US is operated by VELMORO LLC, 1001 S Main St, Ste 600, Kalispell, MT 59901, United States. Email: support@breeze-us.co.

1. Cancel before your order is dispatched

You can cancel your order at any time before it is dispatched. Orders are usually dispatched within 1 to 3 business days, so please write to us as soon as possible. Email support@breeze-us.co with your order number and the words "Cancel order". If the order has not been dispatched, we cancel it and refund the full amount, including any shipping charge, to your original payment method.

2. Change your order

To change the size, color, item or shipping address, email us with your order number. Address changes should reach us within 90 minutes of placing the order. If the order has not been dispatched, we update it and confirm by email. If it has already been dispatched, we cannot change it.

3. After your order is dispatched

Once an order has been dispatched it can no longer be cancelled. You can still return unworn items within 30 days of delivery under our Return & Refund Policy. If you refuse the delivery, the parcel is handled as a return under that policy.

4. Cancellations by Breeze US

We may cancel an order if an item is out of stock, if the shipping address is outside our delivery area (the 48 contiguous states; no P.O. boxes, APO or FPO addresses), if the price or product information shown was clearly wrong, or if the payment cannot be verified. If we cancel an order, we email you and refund the full amount to your original payment method.

5. Refund timing

Refunds for cancelled orders are issued to the original payment method within 10 business days of the cancellation. Your bank or PayPal may need additional time to post the credit.

6. Questions

Email support@breeze-us.co. Customer support: 24 hours a day, Monday to Friday. You can also read our Shipping Policy and FAQ.