Refund policy

Return & Refund Policy

Effective date: 10/28/2026. Breeze US is operated by VELMORO LLC, 1001 S Main St, Ste 600, Kalispell, MT 59901, United States. Email: support@breeze-us.co.

1. Return window

You may return any item within 30 days of the delivery date recorded by the carrier, for any reason. Requests made after 30 days cannot be accepted.

2. Condition of returned items

Items must be unworn and unwashed, in the original box or packaging with all labels and accessories, and free of scuffs, stains, odors or other signs of wear. Please include your order number. We may decline a return that does not meet these conditions.

3. How to start a return

Email support@breeze-us.co with your order number and the reason for the return. We will confirm the return address and instructions within one business day. Returns are sent to our returns warehouse in the United States, so you ship them with a domestic US carrier; there are no international postage or customs fees. Returns sent without prior authorization cannot be processed.

4. Return shipping and fees

If the item is defective, damaged or not what you ordered, we provide a prepaid return label and refund the full amount. For all other returns (wrong size, change of mind), you pay the return shipping, and a 10% processing fee is deducted from the refund to cover inspection and handling. Original shipping charges, if any, are not refunded.

5. Exchanges

We do not process direct exchanges. Return the item for a refund and place a new order for the size or style you prefer.

6. Damaged, defective or incorrect items

Contact us within 30 days of delivery with photographs or a short video of the item and its packaging. We will send a replacement or issue a refund at no cost to you.

7. Items that cannot be returned

Gift cards, personalized items, and items marked "Final sale" at the time of purchase. Any such restriction is shown on the product page before you buy.

8. Refunds

Once we receive and inspect the return, we email you our decision within 5 business days. Approved refunds are returned to the original payment method within 10 business days; your bank may need additional time to post the credit.

9. Questions

Email support@breeze-us.co. Customer support: 24 hours a day, Monday to Friday.