Frequently Asked Questions
Quick answers about sizing, comfort, shipping, returns and payment. If your question is not here, email support@breeze-us.co and a member of our team will reply within one business day. Customer support: 24 hours a day, Monday to Friday.
Sizing and fit
What size should I order?
Our shoes fit true to size, so order the size you usually wear in a dress or casual shoe. If you are between sizes, go half a size up. Every product page has a size chart with US, UK and EU sizes and foot length in centimeters, just above the Add to cart button.
Which sizes do you carry?
Most styles, including our best seller Urban, come in US men's 7 to 14.5 in half sizes. We carry standard width only; wide sizes are not available yet. The exact sizes in stock are listed on each product page.
I am not sure about my size. Can you help?
Yes. Measure your foot from heel to longest toe in centimeters and email the number to support@breeze-us.co with the style you like. We will tell you which size to order.
Comfort and materials
Do the shoes need breaking in?
No. Our shoes are made with cushioned footbeds and flexible soles, so they feel soft from the first wear. Wear them with your usual socks.
Are they comfortable for standing all day?
That is what they are designed for. The cushioned footbed softens each step on concrete, tile and pavement, and the flexible sole moves with your foot. Many of our customers wear them for long shifts, travel days and long walks.
What are the shoes made of?
It depends on the style, and each product page lists the material in a section called Material. For example, Urban has a breathable knit textile upper and is not leather. We describe materials exactly as our supplier states them.
How do I care for my shoes?
Wipe them with a soft, slightly damp cloth and let them air dry away from direct heat. Do not put them in the washing machine or dryer. Care notes for each style are on its product page.
Shipping and delivery
How much is shipping?
Standard shipping is free on every order to the 48 contiguous states. There is no minimum order.
How long does delivery take?
Orders are dispatched within 1 to 3 business days and delivered 8 to 10 business days after dispatch. You receive a tracking link by email as soon as your order ships. Full details are in our Shipping Policy.
Where do you deliver?
We deliver within the United States to the 48 contiguous states. We are unable to deliver to Alaska, Hawaii, Puerto Rico or other U.S. territories, or to P.O. boxes, APO or FPO addresses at this time.
How do I track my order?
Use the tracking link in your shipping confirmation email, or open Track Your Order and enter your tracking number. If tracking has not updated for 5 business days, email us with your order number and we will open a trace with the carrier.
Returns and refunds
Can I return shoes that do not fit?
Yes. You can return unworn items in their original box within 30 days of delivery. For a wrong size or a change of mind, you pay the return shipping and a 10% processing fee is deducted from the refund. Returns go to our returns warehouse in the United States, so you ship them with a domestic US carrier and pay no international postage or customs fees. Email support@breeze-us.co with your order number to start a return.
Can I exchange for another size?
We do not process direct exchanges. Return the item for a refund and place a new order for the size you need. Ordering the new pair first is the fastest way to get it.
What if my order arrives damaged or wrong?
Email us within 30 days of delivery with your order number and a photo or short video. We send a replacement or a full refund, and we cover the return shipping.
When will I get my refund?
We inspect returns and email our decision within 5 business days of receiving them. Approved refunds go back to your original payment method within 10 business days. Read the full Return & Refund Policy.
Orders and payment
Can I cancel or change my order?
Yes, if it has not been dispatched yet. Email support@breeze-us.co with your order number as soon as possible; address changes should reach us within 90 minutes of ordering. See our Cancellation Policy for details.
Which payment methods do you accept?
Payments are processed securely by PayPal. At checkout you can pay with PayPal or Venmo, or with a debit or credit card through PayPal where PayPal offers it. All prices are in US dollars, and sales tax, where it applies, is calculated at checkout from your shipping address.
Do you offer discounts?
When you buy more than one pair, the bundle options on the product page show the saving before you add to cart. Any sale we run is announced on our site with its start date, end date and terms. Shipping is free on every order.
About Breeze US
Is Breeze US a real company?
Yes. Breeze US is an online store operated by VELMORO LLC, a limited liability company registered in Montana, United States. Our address is 1001 S Main St, Ste 600, Kalispell, MT 59901. Learn more on our About Us page.
How can I contact you?
Email support@breeze-us.co, call +1 812-445-1016, or use the form on our Contact Us page. Customer support: 24 hours a day, Monday to Friday.
Ready to find your pair?
Start with Urban, our best-selling everyday lace-up, or browse the full shoe collection. Free shipping to the 48 contiguous states and 30-day returns on unworn pairs.